Policies
Terms & Conditions
All orders are made to order. Please review product details, sizing, custom measurements, delivery destination and contact details carefully before placing an order.
By placing an order with 5KWomen by Koyinsola, you agree to the policies on this page, including our Shipping Policy and Return & Refund Policy.
Shipping Policy
All orders are produced in Nigeria and shipped after the made-to-order production period.
Delivery fees are calculated at checkout based on the customer's selected delivery destination where rates are available.
Customers must provide accurate delivery details. 5KWomen by Koyinsola is not responsible for delays caused by incorrect addresses, customs, courier delays or circumstances outside our control.
International customers are responsible for any customs duties or import taxes charged by their country. These are not included in the delivery fee and are beyond our control.
Return & Refund Policy
Thank you for shopping with 5KWomen by Koyinsola.
If you are not entirely satisfied with your purchase, please contact us so we can review the issue and advise on the next steps.
To remain sustainable, please note that items marked as final sale are not eligible for return or correction unless there is a confirmed fault from 5KWomen by Koyinsola.
We currently do not accept returns for international customers at this time. Please ensure that you confirm your size using our Size Guide and that all measurements supplied for custom sizing are accurate before placing your order.
If you have any questions, please email: hello@5kwomenbykoyinsola.com.
Returns / Corrections
Contact us within 48 hours from the date of receiving your package to initiate a return or correction request with our team.
To be eligible for assessment, your item must be:
- unused
- unaltered
- unwashed
- in the same condition in which it was received
- in its original packaging
The item must also have the receipt or proof of purchase.
Where an item needs to be returned to us for correction, it must be received back at the return address provided by our team within 30 days of the delivery date.
We do not accept returns on sale items unless there is a confirmed fault attributable to 5KWomen by Koyinsola.
Refunds
We do not offer refunds.
Exchanges
We do not offer exchanges.
Where there is an issue with an item, our first remedy is to assess whether the item can be corrected or fixed.
If the fault is confirmed to be from 5KWomen by Koyinsola, we will correct the item.
If the issue is not caused by 5KWomen by Koyinsola, including where incorrect measurements or sizing information were supplied by the customer, the customer will be responsible for:
- the cost of the alteration or fixing
- the cost of sending the item to us
- the cost of delivering the corrected item back to the customer
Shipping for Corrections
Where a correction is required because of a confirmed fault from 5KWomen by Koyinsola, the customer will not be charged for the correction.
Where the correction or alteration is not due to a fault from 5KWomen by Koyinsola, the customer will be responsible for all associated shipping and delivery costs.
Shipping costs paid by the customer are non-refundable.
Size & Custom Measurements
Customers are responsible for reviewing the Size Guide and selecting the correct size before placing an order.
Where custom measurements are provided, customers are responsible for ensuring that those measurements are accurate.
If an item has been produced according to measurements supplied by the customer, any correction required because the supplied measurements were inaccurate will be treated as a customer-requested alteration and may attract fixing/alteration and delivery charges.
Contact Us
If you have any questions about a return, correction or issue with your order, please contact: hello@5kwomenbykoyinsola.com.
Include your order details and clear photographs of the issue where applicable.
Contact
For any policy or delivery queries, email us at hello@5kwomenbykoyinsola.com or message us on Instagram @by_koyinsola.